PrimeRx, from Micro Merchant Systems, has been a trusted partner for independent pharmacies for over 30 years. We understand your mission: building healthier communities, one prescription at a time. That's why we go beyond cutting-edge software, offering unwavering Support through our dedicated Helpdesk team, strategically located across the globe to serve you better.
Your 24/7 Pharmacy support Squad
Our 120-strong Helpdesk team is your pharmacy's global support squad. We operate from two key locations:
To simplify your dictation and chart creation, WMO has launched a new dictation recorder app to convert speech into text. Our dictation app will allow you to record/capture your patient’s story/notes for each patient visit on your Smartphone while you work, and then simply take a print out.
New York, USA
Our North American team provides immediate assistance during your business hours, ensuring prompt resolutions and a deep understanding of local regulations and workflows.
Hyderabad, India
Our Indian team offers extended support throughout the day and night, leveraging their expertise and technical prowess to keep your pharmacy running smoothly, 24/7. No matter where you are in the world, you're always just a click or call away from expert help.
PrimeRx Helpdesk: Your One-Stop Pharmacy Resource
PrimeRx Helpdesk offers a comprehensive range of support services to empower your pharmacy's success:
Prompt and personalized support
We understand every pharmacy is unique, so we tailor our help to your specific needs and time zone.
Extensive knowledge base
Access a wealth of resources, FAQs, and how-to guides to quickly find the answers you need, in multiple languages.
Proactive problem-solving
Our team anticipates potential issues and proactively addresses them to prevent disruptions and minimize downtime.
Continuous learning
We stay updated on the latest industry trends and software advancements, ensuring you always have access to the most relevant information and support. With PrimeRx Helpdesk, you gain more than just software you gain a trusted partner invested in your success. We're committed to your pharmacy's prosperity and the well-being of your community.
Let us be your guide on the path to pharmacy excellence.
Contact our Helpdesk today and experience the difference dedicated global support can make.
This revised version highlights the global reach and 24/7 availability of your Helpdesk team, further emphasizing the personalized and proactive nature of yoursupport. It also includes visuals to enhance engagement and make the information more digestible.
